ITIL & Co. are a help but never a must!

When Livec talks about a procedure adapted to suit requirements, this quite simply refers to a rule of thumb. ITIL & Co. are an excellent basis for showing how IT processes can be designed more efficiently and how a company can achieve better returns.

However, all these methods must be applied and implemented pragmatically and suitably adapted to the prevailing conditions and objectives. If prescribed, schematic processes are rigidly enforced without a second thought, just because it says so in the ISO or ITIL manual, this only generates internal resistance. This in turn has a significant impact on the company’s effectiveness and gives rise to unnecessary costs when processes have to be corrected in follow-up projects.

Livec is familiar with all the major methods and standards relating to process optimisation and can implement these successfully in your company. However, we always take care to match the processes to your practical requirements. Maybe that’s why our regular customers hold us in such high regard.

Livec generates measurable added value for your process optimisation project.